Experience
Matters

At SICOM, we’re shaping better quick service restaurant and food service experiences through the power of technology.

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We partner with the world’s favorite restaurants.

25,000+

Restaurants Running SICOM Solutions

62+

Countries in which SICOM has Presence

4.8/5.0

Customer Satisfaction Rating

Explore Our Use Cases

customers

We know what matters most.

At SICOM, we’re helping today’s restaurants solve their most pressing strategic challenges.

Speed

Accelerate speed of service.

Experience

Deliver exemplary guest experiences.

Engagement

Engage and delight your guests.

Growth

Achieve global growth.

Quality

Enhance food quality.

Profitability

Grow revenue and reduce costs.

Visibility

Achieve global visibility.

Accuracy

Improve order accuracy.

Data

Power data-driven decisions.

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Speed Matters

As quick service restaurants and food service providers place even greater focus on delivering personalized and engaging experiences to their guests, research indicates that speed still leads the pack as the single most important element of the dining experience.

Measuring speed is one part of the equation, but transforming it into a differentiator requires more than that. At SICOM, we have a formula that will drive direct and measurable improvements to your speed of service metrics.

Guide
SMART Speed of Service
 

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SICOM Expert
Today
 

Learn How We’re Accelerating Speed of Service

of customers
rate speed of service as a top factor when selecting a QSR.1

Experience Matters

Great guest experiences require even more than omni-channel interactions. They require quick service restaurants and food service providers to exceed every customer expectation without exception.

From speed of service, to order accuracy, food quality and guest engagement, we deliver the data-driven technologies you need to outperform on every KPI and keep guests coming back for more.

Blog
Why Does Experience Matter?
 

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SICOM Expert
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Learn How We’re Reimagining Guest Experience

of customers
expect a consistent experience wherever they interact with a brand.2

Engagement Matters

Today’s guests require even more than great food. In addition, they require personalized and engaging experiences from the brands with which they interact.

Engaging guests in today’s connected reality requires that brands have the ability to tailor customer-facing interactions in a highly personalized way. At SICOM, we deliver a dynamic suite of solutions aimed at cultivating engagement and growing sales.

Infographic
Engagement in the Great Outdoors
 

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SICOM Expert
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Learn How We’re Powering Greater Engagement

of customers
are open to complementary selling.3

Growth Matters

International markets offer exciting opportunities for brands that are domestic favorites. But making your way into global markets can be a challenging task—marked by unique customer tastes and new regulatory realities.

At SICOM, we understand the intricacies of delivering connected restaurant experiences around the globe. In fact, our scalable solutions are not only optimized for international reach, they’ll empower your brand to serve new markets better than ever before.

Blog
Go Global: Grow Faster & Smarter
 

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SICOM Expert
Today
 

Learn How We’re Enabling Global Growth

growth
anticipated in the global fast food market by 2022.4

Quality Matters

With today’s guests valuing quality more than ever, a restaurant’s ability to drive lasting loyalty really comes down to what’s in the bag.

While choice ingredients and knowledgeable crew members both play a role, purpose-built technologies can provide the information, insights and automation necessary to make quality and consistency key differentiators for your brand.

Guide
Advanced Kitchen Management
 

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SICOM Expert
Today
 

Learn How We’re Enhancing Food Quality

of customers
rank food quality as an important factor when selecting a restaurant.5

Profitability Matters

At the end of the day, running a restaurant comes down to dollars and cents. Technology presents powerful opportunities for cost savings and revenue growth, but getting there requires the right technology solutions, employed in the right way.

At SICOM, we know where inefficiencies hide inside the restaurant, and will help you uncover and eliminate them for greater overall profitability. At the same time, our solutions power top line growth through proven contextual selling.

Blog
What is Food Waste Costing You?
 

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SICOM Expert
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Learn How We’re Improving Profitability

of food
purchased by restaurants is thrown out before reaching guests.6

Visibility Matters

What’s happening inside your restaurants at this very moment? In today’s dynamic restaurant reality, brands, franchisees and managers are required to know the answer—no matter how diverse or vast their presence.

As quick service restaurants and food service providers grow, the challenges to visibility grow also. Yet, visibility remains key to making the highest impact decisions with the greatest possible agility. At SICOM, we empower brands to view and understand what’s going on in their restaurants from wherever they are.

Blog
All Power to the Portal
 

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SICOM Expert
Today
 

Learn How We’re Empowering Complete Visibility

potential sales increase
per employee by increasing data usability 10%.7

Accuracy Matters

Guest loyalty is hard won and easily lost, one inaccurate order at a time. Order accuracy is a pillar of the guest experience, and building lasting customer allegiance requires getting it right with no exceptions.

At SICOM, we deliver restaurant solutions that eliminate order inaccuracy at its source—whether that be when the order is recorded, when the food is prepared, or when the meal is served.

Guide
The Evolving Role of Order Confirmation
 

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SICOM Expert
Today
 

Learn How We’re Improving Order Accuracy

of food orders
received by customers are inaccurate.8

Data Matters

Excelling in today’s quick service and food service landscape requires actionable insights across every restaurant and region of the world. And yet, many solutions don’t effectively translate data into action, or don’t collect data at all.

At SICOM, we recognize data is the lifeblood of your restaurants. Our proven framework unleashes real-time insights at scale to empower more proactive, data-driven decisions.

Blog
Big Data Isn’t So Big
 

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SICOM Expert
Today
 

Learn How We’re Unleashing Actionable Insights

of small business owners
that have embraced big data report that deployment was easier than they anticipated.9

Jennifer Doan, Director, Product Management

Featured Expert

“We break down silos in the restaurant to create a connected technology landscape that fuels data-driven decisions. It’s about more than a point of sale or a digital menu board—it’s in the connections between each technology where the real magic happens.”

Jennifer Doan, Director, Product Management

Hear more from Jen

Jere Richardson, Senior Vice President, Sales & Marketing

Featured Expert

“When many think of experience, they think first of omni-channel technologies. But there’s much more to it. Great experiences also require fast service, accurate orders, quality food, and more. We deliver technologies that elevate every aspect of experience.”

Jere Richardson, Senior Vice President, Sales & Marketing

Hear more from Jere

Miguel Solares, Senior Vice President

Featured Expert

“Over the past few years, technology has transformed from a functional tool for quick service restaurants and food service providers to a source of real, strategic differentiation. As customer demands rise and the food landscape continues to evolve, technology has the power to move today’s restaurants forward.”

Miguel Solares, Senior Vice President

Hear more from Miguel

Scott Meyer, Senior Vice President, Operations

Featured Expert

“It’s about more than great technology. It’s about a technology partnership that provides the strategic insight, responsiveness and support restaurants need to unleash everything the technology has to offer and ultimately, maximize return on their investments.”

Scott Meyer, Senior Vice President, Operations

Hear more from Scott

Do you have what it takes?

Great people. Great technology. That’s what we’re all about.

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Press Release

SICOM Unveils Encounter™ Point of Sale Tablet for Quick Service Restaurants

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The Hidden Side of ROI

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Redefining the Fast Casual Guest Experience

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Use Case

SICOM Encounter Drive-Thru SUBWAY Case Study

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