Experience
Matters
At SICOM, we’re shaping better restaurant experiences through the power of technology.
What matters to you?
We start with understanding your strategic vision, then apply technology to make it a reality.
I want to…
- I want to deliver market-leading experiences
- I want to accelerate global growth
- I want to engage my guests
- I want to increase profitability
- I want to enhance food quality
- I want to make data-driven decisions
- I want to see and know more
- I want to improve order accuracy
- I want to improve speed of service
We partner with some of the world’s favorite food brands.
30,000+
Restaurants Running SICOM Solutions
62+
Countries in which SICOM has Presence
4.8/5.0
Customer Satisfaction Rating
We know what matters most.
At SICOM, we’re helping today’s restaurants and food service providers solve their most pressing strategic challenges.
Speed
Accelerate speed of service.
Experience
Deliver exemplary guest experiences.
Engagement
Engage and delight your guests.
Growth
Achieve global growth.
Quality
Enhance food quality.
Profitability
Grow revenue and reduce costs.
Visibility
Achieve global visibility.
Accuracy
Improve order accuracy.
Data
Power data-driven decisions.
Speed Matters
As restaurants and food service providers place even greater focus on delivering personalized and engaging experiences to their guests, research indicates that speed still leads the pack as one of the single most important elements of the dining experience.
Measuring speed is one part of the equation, but transforming it into a differentiator requires more than that. At SICOM, we have a formula that will drive direct and measurable improvements to your speed of service metrics.
of customers
rate speed of service as a top factor when selecting a quick service or fast casual restaurant.1
Experience Matters
Great guest experiences require even more than omni-channel interactions. They require restaurants to exceed every customer expectation without exception.
From speed of service, to order accuracy, food quality and guest engagement, we deliver the data-driven technologies you need to outperform on every KPI and keep guests coming back for more.
of customers
expect a consistent experience wherever they interact with a brand.2
Engagement Matters
Today’s guests require even more than great food. In addition, they require personalized and engaging experiences from the brands with which they interact.
Engaging guests in today’s connected reality requires that brands have the ability to tailor customer-facing interactions in a highly personalized way. At SICOM, we deliver a dynamic suite of solutions aimed at cultivating engagement and growing sales.
of guests
are open to complementary selling.3
Growth Matters
International markets offer exciting opportunities for brands that are domestic favorites. But making your way into global markets can be a challenging task—marked by unique customer tastes and new regulatory realities.
At SICOM, we understand the intricacies of delivering connected restaurant experiences around the globe. In fact, our scalable solutions are not only optimized for international reach, they’ll empower your brand to serve new markets better than ever before.
sales growth
expected in 2018 for limited service restaurants, which include fast casual and quick service concepts.4
Quality Matters
With today’s guests valuing quality more than ever, a restaurant’s ability to drive lasting loyalty really comes down to what’s in the bag.
While choice ingredients and knowledgeable crew members both play a role, purpose-built technologies can provide the information, insights, and automation necessary to make quality and consistency key differentiators for your brand.
of customers
rank food quality as an important factor when selecting a restaurant.5
Profitability Matters
At the end of the day, running a restaurant comes down to dollars and cents. Technology presents powerful opportunities for cost savings and revenue growth, but getting there requires the right technology solutions, employed in the right way.
At SICOM, we know where inefficiencies hide inside the restaurant, and will help you uncover and eliminate them for greater overall profitability. At the same time, our solutions power top line growth through proven contextual selling.
of food
purchased by restaurants is thrown out before reaching guests.6
Visibility Matters
What’s happening inside your restaurants at this very moment? In today’s dynamic restaurant reality, brands, franchisees, and managers are required to know the answer—no matter how diverse or vast their presence.
As quick service restaurants and food service providers grow, the challenges to visibility grow also. Yet, visibility remains key to making the highest impact decisions with the greatest possible agility. At SICOM, we empower brands to view and understand what’s going on in their restaurants from wherever they are.
potential sales increase
per employee by increasing data usability 10%.7
Accuracy Matters
Guest loyalty is hard won and easily lost, one inaccurate order at a time. Order accuracy is a pillar of the guest experience, and building lasting customer allegiance requires getting it right with no exceptions.
At SICOM, we deliver restaurant solutions that eliminate order inaccuracy at its source—whether that be when the order is recorded, when the food is prepared, or when the meal is served.
of food orders
placed at the drive thru are inaccurate.8
Data Matters
Excelling in today’s food landscape requires actionable insights across every restaurant and region of the world. And yet, many solutions don’t effectively translate data into action, or don’t collect data at all.
At SICOM, we recognize data is the lifeblood of your restaurants. Our proven framework unleashes real-time insights at scale to empower more proactive, data-driven decisions.
of small business owners
that have embraced big data report that deployment was easier than they anticipated.9
Featured Expert
“We break down silos in the restaurant to create a connected technology landscape that fuels data-driven decisions. It’s about more than a point of sale or a digital menu board—it’s in the connections between each technology where the real magic happens.”
Jennifer Doan, Director, Product Management
Featured Expert
“When many think of experience, they think first of omni-channel technologies. But there’s much more to it. Great experiences also require fast service, accurate orders, quality food, and more. We deliver technologies that elevate every aspect of experience.”
Jere Richardson, Senior Vice President, Sales & Marketing
Featured Expert
“Over the past few years, technology has transformed from a functional tool for restaurants and food service providers to a source of real, strategic differentiation. As customer demands rise and the food landscape continues to evolve, technology has the power to move today’s restaurants forward.”
Miguel Solares, Senior Vice President
Featured Expert
“Every customer wants great food, but today’s customers also want more. They want brands that empower them to interact in new and exciting ways—brands that are committed to personalization and engagement.”
Tommy Woycik, Senior Vice President, NEXTEP Solutions
Featured Expert
“It’s about more than great technology. It’s about a technology partnership that provides the strategic insight, responsiveness and support restaurants need to unleash everything the technology has to offer and ultimately, maximize return on their investments.”
Scott Meyer, Senior Vice President, Operations
Do you have what it takes?
Great people. Great technology. That’s what we’re all about.
Press Release
Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants
September 27, 2018
