Engagement Matters

Engagement
Matters

Engaging Guests
in an Omni-Channel World

Your customer’s attention is a hot commodity. In fact, studies indicate that the average customer is exposed to as many as 10,000 brand messages a day1, making their undivided focus hard won and easily lost.

To enhance omni-channel engagement and boost sales, more and more restaurants and food service providers are embracing the power of suggestive selling logic, personalized promotions, loyalty programs, and limited time offers. The key to success in today’s customer-centered world is automating this personalization in the restaurant to efficiently deliver dynamic, one-to-one experiences that attract, engage, and retain guests like never before.

54% of consumers are open to suggestive selling.2

63% of millennials are willing to share data with companies in order to receive personalized offers.3

Pick a channel, any channel.

It’s an omni-channel world, and we’re all living in it. Serving today’s connected customers demands a point of sale solution that is capable of delivering on guest’s expectations for omni-channel engagement and personalization. At SICOM, our omni-channel point of sale platform empowers your brand to adapt to new channels on-demand while maintaining a robust and normalized data framework that helps you engage guests in new and memorable ways. Did we mention it’s easy to use? Whether on the crew-facing point of sale and tablet, or the customer-facing kiosk and mobile interface, we maximize usability and engagement for every user.
Discover SICOM Encounter™

pos food kiosk

Data-driven promotions that know what guests really want.

Just because every guest looks at the same menu board doesn’t mean they all need to see the same thing. Relevance is a moving target with your customer at the center. By employing real-time suggestive selling in restaurants that tailors promotions for each guest, and empowering restaurants and food service providers to dynamically deploy LTOs across locations, our digital signage solutions transform the restaurant into an active selling environment that strengthens loyalty and grows revenue.

Discover SICOM Display™

digital signage

Let’s deliver market-dominating experiences, together.

Looking to deploy restaurant technology in a new and innovative way to engage your guests? Join our team of experts in TheWorks, our Customer Experience Center. We’ll help you build technology-enabled experiences that are sure to win the hearts of your guests and increase your share of the market.

Discover TheWorks Customer Experience Center

customer experience center

How does your business stack up when it comes to engagement?

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Blog

The Power of Suggestive Selling in the QSR Drive Thru

Read Blog Post

Guide

The Evolving Role of Drive Thru Order Confirmation

Download the Guide

Infographic

A Whole New Dimension to the Guest Experience

Download the Infographic

Featured Expert

“Today’s guests expect the brands they interact with to deliver personalized experiences, customized to their unique preferences and needs. At SICOM, we’re employing the best in restaurant technology to automate omni-channel engagement—both on-premise and off-premise.”

Steve Dombroski, Business Development Manager

Hear more from Steve

Let’s Talk About Engagement