Encounter Omni-Channel Point of Sale
encounter icon


Omni-Channel Point of Sale


It’s More Than a Transaction.
It’s an Encounter.

In today’s omni-channel, customer-centered reality, point of sale isn’t just point of sale. In addition to facilitating speedy and accurate transactions, the restaurant point of sale must be capable of making data-driven customer connections in a highly scalable way.

SICOM Encounter™ Omni-Channel Point of Sale delivers restaurants the ease of use they need to continually raise the bar for speed of service, with the cross-channel flexibility required to set new standards for guest experience and engagement.

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encounter omnichannel point of sale

A point of sale platform that powers omni-channel success.


All Parts Intuitive.
All Parts Advanced.

SICOM Encounter is built on best-in-class usability standards, empowering users to onboard rapidly and input orders correctly. The restaurant point of sale system pairs its intuitive interface with a suite of advanced features that prove restaurants don’t have to sacrifice usability and innovation.

many channels

Pick A Channel
Any Channel.

As new channels continue to join today’s omni-channel landscape, Encounter ensures a continuous user and guest experience across every interface in your ecosystem–tablet, kiosk, traditional terminal, mobile, loyalty, delivery, and more.

many locations

Many Locations,
One Menu.

SICOM Encounter puts you in control of your menu across channels, places, and time. The key is SICOM Menu Maintenance, which ensures menu continuity in today’s dynamic foodscape.


Embrace the Power
of Hybrid Cloud.

We empower companies to embrace the best of public and private environments by pairing secure and reliable on-premise software with agile, high-velocity off-premise data.

no limit

The Sky is the

Today’s restaurants are defined by their ability to make real-time insights meaningful and actionable. SICOM Encounter harnesses standardized, scalable insights to drive operational improvements across every part of your restaurant.

best support

The Best Support
in the Industry.

The quality of your support is as important as the quality of your solution. That’s why our SICOMSERV support group works around the clock to provide responsive, multi-channel access to the answers you need–right when you need them.

Key Features

  • Ruggedized Terminal with Closed Construction
  • Responsive, Around-the-Clock Support from SICOMSERV
  • Out-of-the-Box KPI Tracking
  • High-Security, Flexible Linux Operating System
  • Web-Based Menu Maintenance via the SICOM Portal
  • Intuitive, Training-Optional User Interface
  • Tablet and Kiosk Interfaces to Adapt to Demand Patterns
  • Open-API for Seamless Integration with Peripherals

A Closer Look at SICOM Encounter™

We deliver the intuitive SICOM Encounter™ interface via several crew- and customer-facing channels to empower your restaurant to adopt omni-channel POS interactivity in real time and achieve market-dominating speed.

encounter point of sale

Encounter™ Point of Sale

Encounter™ Point of Sale pairs a ruggedized, closed construction with hybrid-cloud software that empowers crew to enter orders quickly while up-selling every step of the way.

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encounter kiosk

Encounter™ Kiosk

Built to engage today’s connected customers, Encounter™ Kiosk combines a best-in-class user experience with contextual cross-selling to increase sales through your customer-driven transactions.

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encounter drive-thru

Encounter™ Drive-Thru

Kiosk, meet drive thru. SICOM Encounter Drive-Thru introduces intuitive, self-ordering to the drive thru lane, and is proven to increase sales by 15-20%.

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encounter tablet

Encounter™ Tablet

Designed to accelerate speed of service by bringing the point of sale to customers in the line, Encounter™ Tablet delivers a consistent, intuitive experience on-the-go to keep your drive thru moving.

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encounter mobile

Encounter™ Mobile

SICOM Encounter Mobile brings outstanding guest experiences to off-premise ordering—allowing guests to order the items they want from wherever they are.

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Encounter™ Integration

Delivery. Mobile. Web-based ordering. Uber eats. Our open API works with all of today’s channels, while enabling you to quickly embrace and onboard the channels of tomorrow.

“As I grow my business, I’ll be partnering up with SICOM for the long run. The SICOM [Encounter Point of Sale] is absolutely critical. We can make better decisions and adjust things in order to maximize our profits. SICOM is a big part of our success.”

Marawan Raafat, Nile Foods, LLC



Top 10 Reasons to Select SICOM Encounter Point of Sale

Download the Guide


SICOM Encounter: Point of Sale for an Omni-Channel World

Watch the Video


Quick Service Point of Sale Perspective: Commodity or Core

Read the Blog


Featured Expert

“The restaurant point of sale has evolved from a transactional tool to a hub of engagement and commerce that extends far beyond the front counter, into a variety of crew- and customer-facing channels. For guests, the experience across these on-premise and off-premise channels must be intuitive, seamless, and repeatable.”

Tommy Woycik, Senior Vice President of NEXTEP Solutions

Looking for Service?

Click here to connect with SICOMSERV.

Contact SICOM Today.