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Shaping Restaurant Best Practices at SICOM University


Raise your hand if you want your restaurant to delight guests, operate more efficiently, and generate sales—all at the same time. Are you jumping out of your seat yet?

Simultaneously reaching these goals is possible, and technology can help you achieve them. Tech-savvy restaurant customers are looking for tech-savvy restaurants, and they’re willing to pay for them. Take the self-order kiosk, for example. Guests want it—60% of customers said they would visit a limited service concept more frequently if they offered a self-serve kiosk. Restaurants profit from it—self-serve kiosks are estimated to increase average tickets by 15-20%. It’s a win-win for everyone.

It’s clear that technology is core to the future-focused restaurant. But implementing innovative solutions isn’t enough. Equally important to maximizing ROI is ensuring your crew has the knowledge and comfort-level required to put new technologies into practice in their day-to-day work. So before implementing that new, shiny technology, make sure you take a good hard look at the training and ongoing support resources behind the solution.

School is in session. Let’s take a closer look at the diverse training options available, and how each of them benefits your crew members.

1. Off-Site Training

What’s learning without a classroom? Technology partners that value preparing their customers to adopt their solutions make training a top priority. Such partners often have a facility solely dedicated to teaching customers about the ins and outs of their technology solutions. The teachers of such courses shouldn’t just know how the technology works. They should be passionate about passing this knowledge along in an engaging and practical way, empowering managers to return to their restaurants and share this knowledge with the remainder of their crew.

2. On-Demand Training

The fast-paced restaurant environment isn’t always conducive to off-site training getaways. Moreover, the need for training often arises in real time, as you work with the solution in the day-to-day. In addition to offering off-site training, the right technology partner should empower you to do training your way, on your own time via a combination of live and on-demand webinars. Register for a live session or train when it’s convenient for you. And just because you’re remote doesn’t mean you’re missing out. Webinars, whether live or pre-recorded, should be complemented with access to a real, live human to engage with any unanswered questions.

3. On-the-Go Training

Sometimes you aren’t looking for a comprehensive course, but just need a quick answer on-the-go. For this reason, the right partner should also offer you a robust resource library with targeted content that breaks down key functionality and concepts in a quick-to-access, easy-to-understand manner. While training sessions have their place, a resource center can serve as just the cheat sheet you need to quickly resolve queries when you’re in a pinch. Best of all, you can access this resource center from wherever you are, whenever you need it.

4. On-Site Training

Other times, the best way to learn is to get right down to it in your own restaurant environment. On-site training is a powerful option for restaurant crew to learn and get comfortable with new technologies in a real, actionable context. In addition to off-site, on-demand, and on-the-go resources, the right restaurant technology partner should be willing and able to come to your turf, running a comprehensive training session within your very own restaurant. The on-site training should be led by an individual that is knowledgeable and experienced about the new solution and its relationship to your other technologies.

Whether in a classroom, at home, on-the-go, or in the restaurant, today’s managers and crew members need training options that suit their operational realities and learning styles. Look for a partner that covers all of the bases and is flexible enough to create a learning plan that suits your unique needs.

Pop Quiz: Who’s the Best Technology Partner for Your Restaurant?

SICOM has a proven history delivering the solutions today’s quick service, fast casual, food service, and convenience store guests desire. But our work doesn’t stop after installation. We’re committed to serving our customers in all that they do. That means not only providing the best solutions in the business, but also backing those solutions up with the best training and support so that our customers can quickly realize ROI in practice.

With options for training on-premise at SICOM University, remotely through live and pre-recorded webinars, as-needed via the SICOM resource center, or on-site at your restaurant, SICOM is powering a different kind of restaurant experience.

It’s time for some back-to-school shopping. Make sure SICOM’s suite of solutions is on your list.

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Scott Meyer
September 27, 2018

As the head of operations at SICOM, Scott is integral to ensuring we deliver scalable services and support to our customers with a level of agility that keeps them always ahead.

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