Submit a Support Request

Support Submit a Support Request

If you would like assistance from our Support Team, please fill out the below form and refer to the legend on the right when selecting a product.


Support Request Form

Product Definitions

POS Hardware – Terminals, Order Confirmation Units, biometrics, kitchen screens, printers

POS Software – Daily close, inventory, labor, portal assistance, or Classic Menu Maintenance

POS Epayment – Credit cards, including Verifone, or closing your credit card batch

DMB – Digital Menu Boards, including content or prices being displayed on your indoor or outdoor screens

DTD – Drive-Thru Director, including reports on the portal or sensor related issues

Chef – Chef including PHUs, portal setup/assistance, or the Chef terminal

SEMS – SICOM Enterprise Management including sales not posting, report discrepancies, and SEMS4 assistance

Restaurant Support – Connectivity related issues, firewall assistance, or compliance questions

GURU – GURU i-learning system

RTIconnect – RTIconnect assistance including posting issues, food, labor, and cash assistance

RTI Financials – MyJobToGo, RTIoffice, and RTI 2000 assistance