Support

Support Your technology is always running.
Your support should be too.

For a quick service or fast casual franchise, the quality of technology support is as important as the quality of technology solutions. At SICOM, we consider our support offering an integrated part of our solution set, and are committed to delivering highly responsive support to our customers around the clock, and around the globe.

round the clock support

Round-the-clock support.

With an average response time of under 60 seconds, our responsive in-house support team is available to answer your questions via a chat, toll-free phone or email 24 hours a day, 365 days a year.

expert support specialists

Expert support specialists.

SICOM’s support team consists of more than 130 knowledgeable technicians, located in Pennsylvania and Hungary. On average, our trained technicians answer the phone in less than 50 seconds.

multi-lingual help desk

Multi-lingual help desk.

To support our international clients, we provide the same high-quality help desk services in multiple languages, including English, Spanish, Italian and French.

automated call routing

Automated call routing and escalation.

Our automated call routing and escalation capabilities enable us to most efficiently connect you to the critical answers and expertise you need.

remote diagnostics

Remote diagnostics.

Our support team can diagnose and troubleshoot issues remotely, and work to resolve them quickly without disrupting your day-to-day operations.

SICOMSERV

Timely resources for your restaurant technology needs.

Visit the SICOMSERV Support Center to access useful resources, answers and insights on SICOM technologies.

Visit the SICOMSERV Support Center

You can contact us however you like.

Are you a current customer looking for answers? Reach out to our SICOMSERV Support Group in one of the following ways.

 

Call us.

Call 1-800-547-4266 and respond to the routing prompts to reach the representative that can best assist with your needs.

Text us.

If you are a SICOM customer based in the United States, text 1-612-587-7845 to submit a support request from your cell phone via MMS.

message usMessage us.

Submit a support request directly through the SICOM website by filling out the SICOMSERV support form at sicom.com/sicomserv.